Cancellation Policy
A minimum of 15 days' notice is required to re-schedule or alter all or part of a reservation.
Any changes made to the booking (date, names, etc.) will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day. Please be aware that cancellation attempts made through online chat or phone will not be processed.
Cancellation fees are as follows:
- 20% cancellation fee 15 days or more before departure
- 100% cancellation fee within 15 days before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services, such as changes to tours, pricing or itineraries; all of which are subject to change without notice.
- The pickup time will not be displayed on your voucher. You will need to confirm your trip with the operator prior to departure.
- Price is per person and must be booked with two people
- The itinerary can change due to tides and weather conditions.
- Infants 1-3 (inclusive). No charge. Please note that infants under the age of 1 are unable to travel on our 4WD tours.
Children 4-14 (inclusive), child rates apply when travelling with at least one (1) paying adult – day touring only.
*Guests are required to supply their own child/infant seats, if unable to do so, please advise our reservations team at time of booking (limited seats available).
- Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay or personal injury.
- All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger.
- Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team
Please refer to our website for our full Terms & Conditions: https://hotgetaways.com.au/about-hot-getaways/terms-conditions/
